1 in 10
hotel bookings involves a room dispute or category discrepancy
14 days
average review turnaround from submission
Free
to start — we only earn when you recover
How RecoverAir handles IHG hotel disputes
IHG's guest resolution process varies by brand and property. Most walkers are offered the minimum — transportation and one night elsewhere — without accounting for the full documented impact of the disruption.
RecoverAir reviews your specific IHG situation, documents the full scope of the walk or downgrade, and pursues compensation across IHG's resolution channels. We handle the escalation if the first response falls short.
Frequently asked questions
Which IHG brands are covered by RecoverAir?
RecoverAir handles overbooking and room disputes across all IHG brands — InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, Kimpton, voco, Regent, and Six Senses.
What does IHG owe if they walk me?
IHG's walking standard typically covers comparable accommodation at a nearby property, transportation, and in some cases a rate differential. Documented incidentals can also be pursued.
Can I claim if IHG gave me a different room type than I booked?
Yes. A room category downgrade without consent entitles you to the rate difference. RecoverAir reviews your booking confirmation and the room you received, and pursues the documented difference.
IHG One Rewards points were used for my booking — does that affect my claim?
Points bookings carry the same protections as paid reservations. If IHG walked you on a points stay, you are entitled to point reinstatement and appropriate compensation. RecoverAir handles points-based hotel disputes.