Press and Media

For reporters and editors covering the travel industry.

TravelWise Tech builds intelligent software for the modern traveler. Our work spans original research, free consumer tools, and editorial that explains how the travel industry actually operates. RecoverAir, our flagship product, helps travelers recover the money they are owed when a claim is denied or a trip goes wrong. Custom data, expert commentary, and on the record interviews are available on request.

General Inquiries
press@travelwisetech.com
Response within one business day, Monday through Friday.
Communications Director
Saba Menilek
Editorial coordination, interview scheduling, and custom data requests.
For Tight Deadlines
Same Day Reply
Subject line "URGENT" for breaking travel stories that need comment.
Editorial Focus

Travel writing, research, and tools for the people who actually use them.

TravelWise Tech publishes from a practical perspective: how the travel industry operates in reality, what travelers actually pay, what protections justify the cost, and what to do when things go wrong. Our work spans original research, consumer guides, destination writing, industry analysis, and free tools any traveler can put to use.

Original Research
Monthly airline performance data, consumer research on the travel insurance market, and analysis of denial patterns by carrier.
Consumer Tools
Free calculators and assessments that help travelers understand what they are owed and what their realistic options are.
Editorial Writing
Practical features on destinations, family travel, retiring abroad, points and miles, and the economics of modern travel.
Industry Analysis
How airlines, hotels, and insurers actually operate, written for both travelers and travel industry professionals.
Consumer Advocacy
Plain language explanations of refund rights, recovery pathways, and the contract language that determines outcomes.
Technology and Tools
Reviews and analysis of the apps, platforms, and software shaping how travelers book, plan, and protect their trips.
Flagship Product

About RecoverAir.

RecoverAir is TravelWise Tech's flagship product, and the work that informs much of our editorial and research.

TravelWise Tech Product
RecoverAir
Claims recovery for travelers

RecoverAir is a claims recovery service for travelers whose insurance, airline, hotel, or credit card travel benefits have been denied or underpaid. The service handles the appeal process from beginning to resolution: assessment of the underlying policy or rules, formal correspondence with the carrier or insurer, and pursuit of payment.

Travelers begin with a free eligibility assessment, with no obligation to proceed. The assessment evaluates the denial against the relevant rules and identifies whether a reversal or recovery is likely.

Learn more about RecoverAir

Spokespeople

Available for interviews and expert commentary.

Both spokespeople are available for on the record interviews, written commentary, and background discussions. Headshots, biographical materials, and prepared statements are available on request.

Shana London
Founder and Chief Executive Officer

Founder of TravelWise Tech. Two decades in finance and operations across federal contracting and large budget management, now focused on travel technology and consumer protection. Speaks publicly on what travelers are owed when something goes wrong, the economics of travel insurance, and the structural shifts reshaping the travel industry.

Speaks OnThe travel insurance market and what coverage is worth buying. Why flights cost what they cost. The mechanics of claim denials, and how often they are reversed. Family travel and retiring abroad. Travel industry consolidation and what it means for consumers.

Schedule via press@travelwisetech.com
Saba Menilek
Communications Director

Communications Director at TravelWise Tech, leading press relations, editorial scheduling, and journalist data access programs. Graduate of Augsburg University in Minneapolis. Coordinates advance briefings, custom data requests, and embargo arrangements with reporters and producers.

CoordinatesEditorial scheduling. Interview logistics. Advance access to monthly research reports. Custom data pulls on consumer travel topics. Embargo arrangements.

Direct: press@travelwisetech.com
Research and Tools

What we have published, free to use and to cite.

Every research report and tool listed below is free for journalists to embed, quote, and link to. For specific story angles, we can run custom data pulls on a one business day turnaround.

Monthly · Citable
Airline Reliability Index
A monthly ranking of US carriers by on time performance, drawn from the latest federal consumer data and presented with month over month change. Useful for any story about flight delays, holiday travel, or which airlines are running on schedule.
View the index
Free Tool · Public
Denial Appeal Eligibility Checker
A short assessment that walks travelers through whether their denied insurance claim or airline compensation request can be reversed, and what it could be worth. Useful for reporters running real scenarios.
Try the tool
Free Tool · Public
Flight Delay Compensation Calculator
An instant estimate of what travelers are owed for a delayed or cancelled flight, by route, airline, and reason for the disruption. Useful for scenario based reporting.
Try the calculator
On Request · Custom
Custom Data Pulls
For specific carriers, claim types, regions, or seasonal patterns, we can prepare a custom dataset for your story. Typically a one business day turnaround.
Request a pull
Editorial Coverage

Where we can speak with depth.

Our editorial expertise spans the categories below. For any of these subjects we can provide on the record interviews, background context, written commentary, or original data, generally within one business day.

Travel Insurance Choices
What different policy types actually cover, how to read the fine print, and the patterns that determine whether a claim is paid.
When a Claim is Denied
Why denials happen, what travelers can realistically do about them, and how often denials are reversed when properly appealed.
Flight Delays and Refunds
When travelers are owed cash versus a voucher, what the current rules require, and how those rules are changing.
Lost or Delayed Luggage
What airlines owe under existing rules, how to file properly, and the timelines and documentation that determine outcomes.
Credit Card Travel Benefits
Which premium card protections actually pay out, where the exclusions bite, and how cardholders should think about layered coverage.
Hotels and Online Travel Agencies
Resort fees and the new federal pricing rules, no show charges, overbooking situations, and online travel agency chargeback rights.
Cruise Travel
Voyage interruptions, group bookings, the rules governing future cruise credits versus cash refunds, and how complaints are actually resolved.
Family and Senior Travel
Multi generational travel logistics, the realities of retiring abroad, and the protections that meaningfully matter for older travelers.
Points, Miles, and Award Travel
What miles are actually worth, when to redeem, what loyalty programs are changing, and how to read the value of a sign up bonus.
The Travel Industry Broadly
Why flights cost what they cost, how the industry is consolidating, the rise of bundled travel platforms, and what to expect next.
For Reporters on Deadline

Need a comment within the hour? We aim for same day.

For breaking travel stories, airline operational events, weather disruptions, or regulatory announcements, please email press@travelwisetech.com with URGENT in the subject line. We will reply with what we can say on the record as quickly as possible, generally within a few business hours.

Email Press Team